Terms & Conditions of Service
Effective March 1, 2011
This agreement governs
the terms and conditions under which TVC, Incorporated ("TVC Cable")
provides Internet access service to its customers, including 24-hour access
and e-mail addresses (referred to in this Agreement as the
This Agreement is your contract for TVC Cables Internet Service.
1. GENERAL. TVC Cable, with the assistance of
certain vendors, ("Vendors") provides Service to you as a
subscriber ("Subscriber" or "you") subject to the terms
and conditions of this Agreement. By making use of the Service, you agree to
the terms and conditions of this Agreement ("Terms"). Every time
you use the Service, you agree to TVC Cables Terms. If TVC Cable changes the
Terms in a way that you do not accept, you may terminate Service as provided
in Section 7 below.
You agree that by using the Internet access service you represent that you
are at least eighteen years of age and that you are legally able to enter
into this agreement.
2. CHANGES IN TERMS. TVC Cable may change the Terms on
not less than 10 days notice by electronic mail, posting on our website at www.lentel.com , or by U.S. mail. Your use of the Service after the effective date of any change(s) in the Terms shall
constitute your acceptance of, and agreement to, such change(s).
3. BILLING AND
RELATED CHARGES. You are responsible for any local or long-distance
phone charges accrued in connecting to TVC Cable. You are also responsible
for providing all equipment, including computer hardware and software, used
in connecting to TVC Cable.
BILLING DISPUTES. Unless you notify TVC Cable of any error in
TVC Cables billing within sixty (60) days after it first appears on your
account statement, the statement will be deemed accepted by you for all
purposes, including resolution of inquiries made by your credit card issuer.
You release TVC Cable from all liabilities and claims resulting from any
billing error that is not reported to TVC Cable within sixty (60) days after
the date of the statement on which it appears.
PAYMENT. Checks for payment should be made payable to TVC
Cable. Cash, Credit Card, Money Orders and online payments at www.lentel.com are acceptable forms of
payment. Payments can be mailed or dropped off at our Office. If for any
reason TVC Cable does not receive timely payment from you (or from the credit
card issuer you designate if you elect to have TVC Cable charge your credit
card), you agree you will pay upon demand all amounts due to TVC Cable. Your
credit card agreement with the issuer, and not this Agreement, governs your
rights and liabilities as a cardholder.
You are responsible for all activities and charges associated with your
account. If any unauthorized charges are made on or through your account, you
are responsible for such charges until you notify TVC Cable of a breach of
security by calling 1-810-621-3363 to change your password.
LATE PAYMENT; NON-PAYMENT. If TVC Cable does not receive the
full amount you owe for Service and related fees by the due date of the
disconnect notice, TVC Cable shall have the right to terminate your Service.
If your TVC Cable service is terminated because of your failure to pay any
past due amounts and you want to reactivate the service, you agree to pay a
reactivation fee of $25.00.
You shall be liable for all costs of collecting any unpaid balance on your
account(s) with TVC Cable, including attorneys fees.
4. CONTENT. As used in this Agreement, "Content" means the
information, software, graphics, photographs, video, speech, sounds, music
and other material and services communicated by TVC Cable through its
NO REPRESENTATIONS. TVC Cable makes no representation as to,
and you must bear the risk of relying on, the accuracy, completeness or
usefulness of any Content. As a matter of policy, TVC Cable does not screen
or filter any Content. However, TVC Cable and its Vendors reserve the right
(but not the responsibility) to remove Content that TVC Cable and its Vendors
deem harmful or offensive. Accordingly, you acknowledge that neither TVC
Cable nor any of its Vendors shall have any liability for any action or
inaction by TVC Cable or any of its Vendors with respect to Content.
PROPRIETARY RIGHTS; INTELLECTUAL PROPERTY. You agree to abide
by all copyrights, trademarks and other intellectual property and proprietary
rights associated with any and all Content.
PARENTAL GUIDANCE. You acknowledge that the Content may include
material inappropriate for minors, and you further acknowledge that TVC Cable
recommends you supervise your minors use of the Service directly and/or
consider using commercially available tools that enable you to restrict
access to certain Internet areas and other features of the Service that may
be inappropriate for minors, at your sole cost and risk. TVC Cable makes no
warranties with respect to such tools.
PROHIBITED ACTIVITIES. TVC Cable reserves the right to
terminate your Service immediately without notice if, in TVCs sole discretion
the Internet services provided by TVC Cable are being resold by you. TVC
Cable also reserves the right to terminate your Service immediately without
notice if, in TVCs sole discretion, your access to the Service is used in
such manner that it restricts or inhibits any other person from using the
Service, and, in particular, you agree not to use or to allow others to use
the Service, directly or indirectly, to:
(a) Post, transmit, or promote any unlawful, harmful, threatening, abusive,
harassing, defamatory, vulgar, obscene, sexually explicit, hateful, or
racially, ethnically, or otherwise objectionable or offensive Content;
(b) Harass, threaten, embarrass, or cause distress, unwanted attention or
discomfort to any other person;
(c) Disrupt the normal flow of dialogue in a chat room or on a message board
or otherwise act in a manner that negatively affects any other person;
(d) Impersonate any person or entity, or communicate under a false name or a
name you are not entitled or authorized to use;
(e) Post or transmit chain letters or pyramid schemes;
(f) Post or transmit any unsolicited advertising, promotional materials or
other forms of solicitation to other persons, except in those areas that are
expressly designated for such a purpose, or collect the screen name of any
other TVC Cable subscriber without permission;
(g) Post or transmit any communication or solicitation designed or intended
to obtain password, account or private financial information from any other
(h) Violate any operating rule, policy or guideline of any other service
(i) Violate any applicable local, state, national, international or foreign
law, including but not limited to any rule or regulations having the force of
(j) You acknowledge that Content is provided by persons and entities not
under the control of TVC Cable and that such other service providers have
their own terms and conditions of use and you further acknowledge that
Service. Your use of TVCs Service and the Internet is solely at your own
5. LIMITATION OF LIABILITY. TVC Cable exercises no control whatsoever
over the content of the information accessed through TVCs Internet Services.
TVC Cables Internet Services are provided on an "as is, as
available" basis, without warranty of any kind, expressed or implied,
including, but not limited to, the warranties of performance, merchantability
and fitness for a particular purpose. TVC Cable and/or contributors shall
have no liability whatsoever to you for any claim(s) relating in any way to
(a) your inability or failure to perform research or related work or to work
properly or completely, or (b) any lost profits or consequential, exemplary,
incidental, indirect or special damages relating in whole or in part to your
rights hereunder or use of, or inability to use, TVCs Internet Services. TVC
Cable will not be responsible for any damage suffered by you, including, but
not limited to, loss of data resulting from delays, non-deliveries,
mis-deliveries or service interruptions caused by its own negligence or your
errors or omissions. Use of any information obtained via TVCs Internet
Services is at your sole risk. TVC Cable specifically disclaims any
responsibility for the accuracy or quality of information obtained through
TVCs Internet Services.
Under no circumstances and under no legal theory, tort, contract or
otherwise, shall TVC Cable or its Vendors be liable to you or any other
person for any indirect, special, incidental or consequential damages of any
character including, without limitation, damages for loss of goodwill, work
stoppage, computer failure or malfunction, or any and all other commercial
damages or losses, or for any damages in excess of TVCs list price for a license
to the Software and Documentation, even if TVC Cable shall have been informed
of the possibility of such damages, or for any claim by any other party. This
limitation of liability shall not apply to liability for death or personal
injury to the extent applicable law prohibits such limitation. Furthermore,
some states do not allow the exclusion or limitation of incidental or
consequential damages, so this limitation and exclusion may not apply to you.
6. INDEMNIFICATION. You agree that upon request by TVC Cable you will
defend, indemnify and hold harmless TVC Cable, its officers, directors,
agents, employees and Vendors, from all claims, liabilities and expenses,
including attorneys fees,that arise from your breach of this Agreement. TVC
Cable reserves the right, at its own expense, to assume the exclusive defense
and control of any matter otherwise subject to indemnification for such
7. TERM AND TERMINATION. This agreement shall become effective on the
date the service application is entered into TVCs system (no later than the
end of one business day after receipt of application). TVC Cable, at its sole
discretion, may terminate this agreement immediately or suspend your access
to the service upon any breach of this Agreement by you.
You are responsible for notifying TVC Cable of your wish to terminate your
account if desired. After 30 days of nonpayment, TVC Cable will close your
account; you will then be required to re-subscribe according to policies in
effect at that time in order to continue service.
Licenses granted hereunder will terminate automatically if you fail to comply
with the limitations described herein. Upon termination, you must destroy all
copies of the Software and Documentation.
REFUNDS. Upon termination of Service, TVC Cable will refund any
unused portion of basic rates paid in advance. For customers who prepaid for
their Internet access service six (6) or twelve (12) months in advance, TVC
Cable will refund an amount equal to the number of unused months times the
basic monthly rate that would have applied if the customer had not paid in
advance. Referral and other credits applied to an account are non-refundable.
8. ALLOWABLE USE. TVC Cables Internet Services may only be used for
lawful purposes. Transmission of any material in violation of any federal or
state statute or regulation is prohibited. This includes, but is not limited
to, copyrighted material, material legally judged to be threatening or
obscene, or material protected by trade secret. You agree to indemnify and
hold harmless TVC Cable from any claims resulting from your use of TVCs
All UNIX shell accounts provided by TVC Cable may only be used interactively
while dialed in. They may not be used to run processes unattended or while
not dialed in including, but not limited to, any IRC bot, cron job or screen.
Commercial advertising is an accepted and welcome use of the Internet.
However, there are appropriate and inappropriate places for Internet
advertising. Unsolicited commercial advertisements are not allowed in e-mail,
and will result in account suspension or cancellation and fines as stated in
Commercial advertisements are unwelcome in most Usenet discussion groups and
on most e-mail mailing lists. Inappropriate posting may result in account
suspension or cancellation. See the newsgroup or mailing lists charter for
whether advertising is allowed or not. "Spamming," or sending a
message to many different off-topic newsgroups, is particularly unethical and
will be treated accordingly. Sending a message, especially an advertisement,
to more than six recipients is considered spamming unless the individuals
have specifically requested to be added to a mailing list on that topic.
E-mail is a person-to-person medium, not a broadcast medium.
You agree to abide by TVC Cables policies concerning use of TVCs Internet
Services. Unsolicited advertisements via e-mail, or via discussion groups
whose charter does not explicitly allow advertisements, is specifically not
an allowable use. TVC Cable reserves the right to suspend access to service
for your account(s) upon an indication of disallowed use or credit problems,
including delinquent payments or rejection of credit card charges.
9. ACCESS. Accounts may not be used for automated, unsupervised use
of the Internet or simultaneous connections by multiple people. Accounts may
not be kept connected with a keep-alive of any sort, such as setting an
e-mail program to check mail periodically unattended. TVC Cable may
disconnect dial-up connections after extended periods of inactivity or
10. RESPONSIBILITY FOR ACCOUNT USE. You are responsible for all use of
your account(s) and confidentiality of password(s). TVC Cable will suspend or
change access upon notification that your password has been stolen, lost or
otherwise possibly compromised. TVC Cable is not responsible for your
personal files residing online on TVC Cable owned and controlled computers.
You shall be responsible for independent backup of your data stored online.
You shall be responsible for all access to and use of TVC Cables Internet
Services by your personnel or by means of your equipment, whether or not you
have knowledge of or authorize such access or use. If the subscriber is less
than 18 years of age, these terms must be agreed to by a parent or legal
guardian, who is responsible for all charges related to the use of
11. UNAUTHORIZED USE OF ACCOUNT. TVC Cable will take the appropriate
steps, with the assistance of customer, if needed, to eliminate any use
or attempted use of an Internet account or computer without the owners
authorization. Such attempts include "social engineering" (tricking
other people into releasing their passwords), password cracking, security
hole scanning, denial-of-service attacks (ping-flooding, sending packets with
an illegal packet size, UDP flooding, half-open TCP connection flooding,
etc.) and the like. Harassment or abusive use of e-mail and other Internet
services is a rare but serious misuse of Internet resources. TVC Cable will
handle incidents of harassment on a case-by-case basis, consulting with all
parties involved. Any unauthorized use of accounts or computers by a TVC
Cable customer, whether or not the attacked account or computer belongs to TVC
Cable, will result in action against the attacker. Possible actions include
warnings, account suspension or cancellation, and legal action, according to
the seriousness of the attack.
12. LIMITATIONS ON RESOURCE USE. TVC Cable reserves the right to impose
limits on the total amount of disk space and other resources available for
your use on TVC Cable-operated computers. Dial-up account users are subject
to a limit of 10 MB of disk space for all their disk use, including incoming
mail files and personal web pages. TVC Cable reserves the right to remove
files that exceed this limit. TVC Cable reserves the right to delete without
notice personal files that have not been accessed for more than one month.
13. E-MAIL PRIVACY. Electronic mail passes through multiple mail
servers on the Internet as it passes from source to destination. One can
never be guaranteed privacy from every possible mail server; therefore,
someone seeking total privacy should use some encryption scheme to render
their messages unreadable by eavesdroppers. With regards to TVC Cables mail
servers, TVC places a high value on privacy and will only examine users mail
when absolutely required, for example when troubleshooting e-mail delivery
problems or being presented with a search warrant for the information.
14. ILLEGAL MATERIAL. TVC Cable bears certain legal liabilities for
the use of its computer network and equipment. As such, TVC Cable must
require that its customers do not use TVCs network for illegal purposes.
When presented with a search warrant, TVC Cable is obligated to release any
information named therein, and will cooperate with the authorities in any
criminal investigation of inappropriate Internet use.
However, TVC Cable recognizes that the legal status of the Internet has not
yet been resolved satisfactorily, either through legislation or court
precedent. Therefore TVC Cable must make certain decisions regarding the
illegality of various specific actions. Among the actions TVC considers
illegal and therefore does not allow on its network are: unauthorized
distribution of copyrighted material; exploitation of minors; and
unauthorized use of computer resources. TVC Cable believes the First
Amendment rights of free speech, freedom of the press and freedom of
association apply to the Internet to the same degree as they do to print
media and that any attempt to infringe upon those rights is void of
15. WEB SERVICE. TVC Cable provides free personal web pages to dial-up
customers. In all cases, the web pages reside on TVC Cables computer
equipment, giving TVC Cable some ethical responsibility for the content of
such pages. TVC will handle potentially inappropriate web pages on a
case-by-case basis. Examples of inappropriate information include
downloadable virus code and obscenity.
Personal web space (provided free to dial-up subscribers with an URL like
http://users.power-net.net/~joeuser/) may not be used for purposes that can
be deemed as an attempt to sell a product or service. TVC Cable separately
offers commercial web hosting through a billing vendor.
Domain name service is an additional service offering to those who desire it.
You are responsible for domain name registration with authorities and for any
fees they may charge.
TVC Cable grants you non-exclusive, non-transferable, limited license to
store documents on a TVC Cable Internet World Wide Web server, and to use the
server at burst bandwidth speeds up to TVC Cables full capacity. Sustained
average bandwidth use, as measured by TVC Cable, over the course of any seven
(7) days shall not exceed 64 kilobits per second (Kbps). TVC Cable shall
notify you if this limit is exceeded, after which you have two (2) weeks to
lower the bandwidth use, or incur an additional charge of $100 per month per
64 Kbps of sustained average bandwidth use.
16. EXPORT CONTROLS. None of the Software or underlying information or
technology may be downloaded or otherwise exported or re-exported (a) into
(or to a national or resident of) Cuba, Iraq, Libya, North Korea, Yugoslavia,
Iran, Syria or any country to which the United States has embargoed goods; or
(b) to anyone on the U.S. Treasury Departments list of Specially Designated
Nationals or the U.S. Commerce Departments Table of Denial Orders. By
downloading or using the Software, you agree to the foregoing and represent
and warrant that you are not located in, under the control of, or a national
or resident of any such country or on any such list.
In addition, if the licensed Software is identified as a not-for-export
product (for example, on the box, media or on the installation process), then
the following applies: except for export to Canada for use in Canada by
Canadian citizens, the Software and any underlying technology may not be
exported outside the United States or to any foreign entity or "foreign
person" as defined by U.S. Government regulations, including without
limitation, anyone who is not a citizen, national or lawful permanent
resident of the United States. By downloading or using the Software, you
agree to the foregoing and warrant that you are not a "foreign
person" or under the control of a foreign person.
17. EFFECT OF AGREEMENT. This Agreement (which shall include the
current and future Schedules hereto) represents the complete agreement
concerning this license between the parties and supersedes all prior
agreements and representations between them. The acceptance of any purchase
order placed by you is expressly made conditional on your assent to the terms
set forth herein and not those contained in your purchase order.
18. FORCE MAJEURE. TVC Cables performance hereunder is subject to
interruption and delay due to causes beyond its reasonable control such as
acts of God, acts of any government, war or other hostility, civil disorder,
the elements, fire, explosion, power failure, equipment failure, industrial
or labor disputes, inability to obtain necessary supplies and the like.
19. SEVERABILITY. If any provision of this Agreement is held to be
unenforceable for any reason, such provision shall be reformed only to the
extent necessary to make it enforceable, and all other provisions are
20. GOVERNING LAW. This Agreement shall be governed by and construed
under the laws of the state of Michigan except as governed by Federal law.
The application of the United Nations Convention of Contracts for the
International Sale of Goods is expressly included.
WAIVER. Failure of any party to enforce any provision of this
Agreement shall not constitute or be construed as a waiver of such provision
or of the right to enforce such provision.
21. U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication or disclosure
of Software and Documentation by the Government is subject to restrictions
set forth in subparagraphs (a) through (d) of the Commercial
Computer-Restricted Rights clause at FAR 52.227-19 when applicable, or in
subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software
clause at DFARS 252.227-7013, or at 252.211-7015, and in similar clauses in
the NASA FAR Supplement.
22. NOTICES. Except as otherwise provided herein, all notices
hereunder shall be given in writing to:
Lennon, MI 48449